Truly Vietnam Tour 16 days 15  nights 1N Alova Gold Cruises Halong and 2N in Hanoi Ho Chi Minh City and Hanoi 9 days 8 nights by flight SAPA – EASY TREKKING TOUR – HOTEL
Truly Vietnam Tour 16 days 15  nights 1N Alova Gold Cruises Halong and 2N in Hanoi Ho Chi Minh City and Hanoi 9 days 8 nights by flight SAPA – EASY TREKKING TOUR – HOTEL

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Booking Policies

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Booking Conditions of Go Asia Travel.com

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with Go Asia Travel. We strongly recommend that you also read the Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

 

1. Validity
Dates, itineraries and prices are valid from 01 January 2013 until 31 December 2014. Beyond 31 December 2014 dates, itineraries and prices are indicative only.

 

2. Deposit requirement
You are required to pay a non-refundable deposit of 70 % for your booking to be confirmed (please note that special deposit requirements apply for some trips). If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

 

3. Acceptance of booking and final payments
Acceptance of your booking will be confirmed by us in writing. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled. In addition to the trip price you may also be required to pay a kitty as specified for the trip you are taking.

  

CANCELLATION POLICY IN CASE OF FORCE MAJEURE 

Go Asia Travel.com commits to provide you a simple and efficient refund policy which is applied as follows

1. The bad weather condition  

2. The order of local authority    

3.Emergency situations


Go Asia Travel.com has the right to cancel the tour immediately and we will refund you in case of:

- Direct booking through Go Asia Travel.com or Alova Cruises.com, we will process the refund in cash immediately when visiting our office 17A Hang Dong Street, Hanoi.

- Booking through Go Asia Travel’s authorized Travel Agents or Hotels, refund will be settled where you book the trip.

Cancellation refund is only valid for the services organized by Go Asia Travel.com or Alova Gold Cruises.com or Alova Day Cruises.com Other services organized by you are NOT refundable.

 

A. For Alova Gold Cruises 2 days - 1 night

1. Be cancelled before arriving Halong harbor

Free Of Charge

2. Be cancelled  at Halong harbor with or without lunch

Charged 20%/ tour price

3. Be cancelled  when the customer already on board

Charged 100%/ tour price (including 1 night in 3- star hotel at Halong harbor, meals, transfer back to Hanoi in the next day by shuttle bus or local bus)

Note: Be cancelled at Halong harbor, agreed to join Halong 1 day tour (only applied when 100% customer’ agreement): Charging 820.000 Vietnam Dongs per person (excluding kayaking or bamboo boat) 

 

B. For Alova Gold Cruises 3 days - 2 nights

1. Be cancelled before arriving Halong harbor

Free Of Charge

2. Be cancelled at Halong harbor with or without lunch

Charged 10%/ tour price

3. Be cancelled  when the customer is already on board at the first day of tour

Charged 50% / tour price (including 1 night in 3- star hotel at Halong harbor, meals, transport back to Hanoi in the next day by shuttle bus or local bus)

4. Be cancelled  when the customer is already on board at the second day of tour

Charged 60% / tour price (including lunch and transport back to Hanoi by shuttle bus or local bus at the same day)

5. Be cancelled  when the customer is already on board at the third day of tour

Charged 100% / tour price

Note: Be cancelled at Halong harbor, agreed to join Halong 1 day tour (only applied when 100% customer’ agreement): Charging 820.000 Vietnam Dongs per person (excluding kayaking or bamboo boat) 

 

C. For Alova Day Cruises 1 day

1. Be cancelled before arriving Halong harbor

Free Of Charge

2. Be cancelled  at Halong harbor without or with lunch

Charged 50%/ tour price

3. Be cancelled when the customer is already on board

Charged 100% / tour price

 

Note: Be cancelled before arriving in Halong harbor, agreed to join Hoa Lu - Tam Coc 1 day tour (only applied when 1% customer’ agreement): Charged 88%/person 

 

D.For Hoa Lu – Tam Coc 1 day tour 

1

Be cancelled Before arriving Hoa Lu ancient capital:

Charged %/person

2

Be cancelled at Hoa Lu ancient capital without lunch

Charged 55%/person

3

Be cancelled at Hoa Lu ancient capital with lunch:

Charged 8%/person

4

Be cancelled after visiting Hoa Lu ancient capital with or without lunch:

Charged 1% /person



6. Booking amendments
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 6 days prior to the proposed departure date. A fee of USD 1 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines). If you notify us less than 6 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period. Amendments to any other arrangements made in conjunction with your trip will incur an USD 5 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 1 days of departure.

7. Inclusions
The land price of your trip includes:
* all accommodation as listed in the Trip Notes
* all transport listed in the Trip Notes
* sightseeing and meals as listed in the Trip Notes
* the services of a group leader as described in the Trip Notes

8. Exclusions
The land price of your trip does not include:
* international or internal flights unless specified
* kitty as specified in the Trip Notes
* airport transfers, taxes and excess baggage charges unless specified
* meals other than those specified in the Trip Notes
* Visa and passport fees
* Travel insurance
* Optional activities and sightseeing and all personal expenses

 

Contact Go Asia Travel for further information

Email: info@goasiatravel.com (Martin Nguyen)